Contact
One address, read by a person. There is no call centre here and no astrologer waiting on a per-minute timer — that is a different business, and deliberately not this one.
Last updated: 12 September 2026
We usually reply within two working days. Questions, complaints, refund requests, privacy requests and “your chart says something wrong” all go to the same place.
If you think a calculation is wrong
Please tell us, and include the birth date, time and place. This is the most useful mail we can receive: everything astronomical here is computed rather than looked up, so a genuine error is a bug we can find and fix for everyone at once, not a matter of opinion.
Worth checking first: we use the Lahiri (Chitrapaksha) ayanamsa and whole-sign houses, which is standard Indian practice — a chart that disagrees with a Western site usually disagrees for that reason. This guide explains why.
Privacy and grievances
For requests under the Digital Personal Data Protection Act, 2023 — access, correction, or erasure of your data:
Grievance Officer: Heena Kumari
hello@ganakji.com
Tower L/905, BPTP Park Elite Premium, Sector 84, Faridabad, Haryana 121002, India
We respond within 30 days. See the Privacy Policy for what we actually hold, which is very little.
Business details
Ganakji — a sole proprietorship of Heena Kumari
Tower L/905, BPTP Park Elite Premium, Sector 84, Faridabad, Haryana 121002, India
+91 97667 39442 — billing and account questions. Readings are email only.
What we do not do
We do not take phone consultations, we do not have astrologers on call, and we do not sell gemstones, poojas or dosha removal — nor do we recommend anyone who does, or take a commission from them. If someone contacts you claiming to sell a remedy on our behalf, they are not us.